Our website does not currently have an English version, but we would be glad to help you to place an order or answer your questions in English by email [email protected] or phone +33 9 73 05 11 11.
Every furniture has its own specified delivery term which is written in each furniture description. If possible the following term is shortened. Furniture is usually delivered at the agreed convenient time.
- - All orders within France are delivered by a trusted partner's dedicated transport to ensure the safe arrival of Your furniture.
- - Furniture is usually delivered flat-packet and unassembled, assembly instructions are usually attached to the furniture.
- - We do not deliver products to other countries in the European Union, but if necessary we can help you organize the transport. Send us by e-mail the furniture you have chosen and the address to which it should be delivered.
- - You can always cancel your order in case you are not satisfied with delivery time or price.
As soon as the carrier picks up your package, they will contact you to determine a date and time that is most convenient for you.
We are offering you free delivery throughout mainland France for all orders worth 300 € and more. For orders under 300 € the delivery price is 39 €.
- Payment can be done using the following methods:
- - Bank card;
- - PayPal;
- - Bank transfer.
Bank card. You have the option to pay for your furniture with a bank card (credit or debit), at the time of the order. MasterCard, Visa are accepted.
PayPal. Once you have chosen Paypal as your payment method, after placing an order, you will be redirected to the Paypal page to complete the transaction.
Bank transfer. If you choose this method of payment, please note that during the payment order number (ex. #123456) has to be written in the reference field. The order will be processed after payment will be received.
Details required for bank transfer:
- - Receiver: MOBILIER EU
- - RIB: FR76 3000 4005 6700 0102 8583 429
- - Bank: BNP PARIBAS
- - Company code: 898 211 693
- - Reference / Details: Your order number (ex. #123456)
- Paying from abroad? You could require additional information:
- - Bank: BNP PARIBAS
- - IBAN: FR76 3000 4005 6700 0102 8583 429
- - SWIFT / BIC: BNPAFRPPXXX
Returns and refunds
All of our products include warranties. If you have noticed a factory defect or transporting damages we will resolve the issue while ordering warranty pieces or replacing a product with a new one or making a refund delivering them to you. If you have a possibility – email us pictures of the defects or damages – that way it is more likely that we will solve the situation quicker. All the information about the warranty service is provided over the phone +33 9 73 05 11 11 or via email at [email protected].
Mobilier1.fr 365 days money return guarantee
Unlike many other online and conventional stores, if you are not 100% satisfied with your product's quality you can return it within 365 calendar days (yes, whole year!) and receive all of the money back. We will arrive personally to pick up the furniture in all of France and all the return expenses will be covered by us. When returning the products following conditions must be followed:
- - When returning the product it has to be in its' original packaging (for product inspection you can cut through the packaging tape which holds the packages closed);
- - Assembled products in good quality cannot be returned;
- - The product must not be damaged by the customer;
- - In cases when the reason for returning the product is poor quality, we take the responsibility to change the product into the good quality product or return the money paid;
- - The product must be in marketable appearance (labels, safety packaging must not be damaged) (this paragraph does not apply if the product is being return due to poor manufacturing quality);
- - The returned product must have all the units and packages, just as it was received.
- - The returned goods will be picked up from the closest place our vans can reach.
- - We are obligated to do the return of the goods within 10 working days, unless settled differently. The money may be returned via bank transfer to the account provided by the client. The money is only returned for the product and not for the paid services.
24 month quality guarantee
Every product sold by Mobilier1.fr has its main qualities listed in the description. All products sold by Mobilier1.fr receive a manufacturer's warranty, which terms and conditions you can read in the product description and warranty sheets. After purchasing one of these products, before assembling, do a close inspection. Warranty validity conditions:
- - During the assembling process, the customer has to follow the assembly instructions;
- - The product has been used for its intended purpose by working one shift and maintained accordingly to the supervisory rules;
- Warranty applies to product quality defects caused by the fault of the manufacturer and transporting by the sellers transport. The buyers loses the warranty rights in these cases:
- - Buyer failed to follow furniture maintenance and supervision rules;
- - The products were damaged by the buyer;
- - Furniture has not suffered from force majeure.
About the appeared defects while using the furniture please inform using the following contacts, provided on the website www.mobilier1.fr. During the warranty term all quality and quantity mismatches are solved by Mobilier1.fr. Fixes or replacements to proper quality products or pieces are covered at company expense. Mobilier1.fr is obligated to resolve the warranty cases in 15-45 days from the warranty registration day. In cases where you have purchased one of these products and noticed that it is in poor quality, you have the right to return the product to us within 24 months from the delivery day. Products are also picked up for free with our transport. In this case, poor quality product is changed to a proper quality one or a full refund for the purchase will be issued. During the warranty term (24 months) after noticing the hidden manufacturing defects, please take pictures and send them to us at [email protected]. The manufacturer will decide whether the warranty should be applied - meaning whether the defect appeared while manufacturing or due to other reasons. You will be informed about the manufacturer's decision through communication lines provided by you. Please note that:
- - The manufacturer's warranty does not apply to naturally worn out pieces of the furniture or to the fabric.
- - In the case when the furniture return reason is poor quality, we are obligated to replace the poor quality furniture into a satisficing quality one or return the money paid.
- Call us +33 9 73 05 11 11
- Email us [email protected]
- Connect with us over Facebook
You would like to return your furniture? Noticed any manufacturing defects or damage? Don't worry — we will resolve any problems together! Email us [email protected].
If after unpacking your furniture you encountered manufacturing defects or transport damages, don’t worry. If you have a chance, take pictures of the defects and e-mail them to us. It is more likely that we will be able to resolve the issue sooner this way :)
We are trying to make the process of buying furniture smoother. We want to live up to our clients expectations. That's why your opinion matters to us. If you have any remarks, feedback, complaints or suggestions, please write to us at [email protected].This is very important to us!